Common queries answered
Frequently asked Questions
We process orders with 24 hours of receiving them and post on the next working day. Standard post can take 3-6 working days for deliver and express orders 1-2 working days. All orders are sent via An Post.
We accept returns within 30 days of purchase. Please see our Return & Refund Policy for further information.
If you are sending a gift you will enter the recipient’s address in the Shipping Address. If you need to add information to your order you can use the Additional Notes box. If you make an error on your order please email us or call/text/WhatsApp us on +353 (0)86 3522191
Orders sent via Standard Post are not trackable. Express orders are sent via registered post and are trackable. If you have chosen the Express Post option we will email you with your tracking number once we have posted your order.
We pride ourselves on going the extra mile with customer service. For any queries you can call/text/WhatsApp us on +353 (0)86 3522191, email us at firstname.lastname@example.org or contact us via Facebook Messenger
If you make an error on your order please call/text/WhatsApp us on +353 (0)86 3522191 or email us at email@example.com.
Yes, we dispatch all order items in one parcel.
Still need help?
Get in touch with us
Tots Baby Shop, 24 School Lane Dunleer, Co. Louth, Ireland A92 A251
Tel/Text/Whatsapp: +353 (0)86 3522191